Effective date: April 27, 2026

Refund Policy

We want billing to be boring and clear. This policy explains when refunds are available and how to contact us.

Eligible Refunds

  • Duplicate charges, incorrect amounts, or unauthorized charges.
  • A purchased plan or credit pack was not delivered to your account.
  • A service issue prevented you from using paid features and we cannot reasonably fix it.
  • Refunds required by applicable law.

Usually Not Refundable

  • Credits already consumed by submitted generation jobs.
  • Completed AI generations that were delivered successfully.
  • Requests based only on a change of mind after paid features were used.
  • Accounts suspended for violating the Terms or Acceptable Use Policy.

Subscriptions

  • Cancelling a subscription stops future renewals; access continues through the paid period unless otherwise required by law.
  • Monthly plans are generally not prorated after credits or paid features have been used.
  • Annual plans may be reviewed case by case for unused periods, legal requirements, or billing errors.

How to Request a Refund

  • Email support@craftshot.app from your account email address.
  • Include your order ID, payment email, purchase date, and the reason for the request.
  • We aim to reply within 2 business days and may ask for extra information to verify the request.